The Website offers an online purchase service, providing a 24-hour, simple, and direct service with all the advantages of having access to a wide catalog of updated products available from anywhere via an Internet connection.
1. General Provisions
All prices are in Euros and, in accordance with current regulations, any purchase made through the Website will be subject to Value Added Tax (VAT), which is included in the price. The User can view a breakdown of the product price and VAT in the shopping cart before confirming the order.
Only direct orders from the online store within the mainland national territory will be fulfilled.
The Owner reserves the right to reject an order from any User with whom they have a dispute or who has had issues with payment for previous purchases.
2. User Obligations
Any User making a purchase through this Website declares that they are of legal age and, if applicable, fully capable of using payment methods and that they have sufficient funds to cover all costs resulting from the purchase of products. The User also declares full and unconditional acceptance of all the terms of this Legal Notice.
Before placing any order, it is the User’s obligation to register on the Website. The User may submit one or more purchase requests for products or services offered through the Website.
3. Shipping Conditions
All orders placed within mainland Spain will be shipped via courier.
No minimum order is required.
Orders are processed every day of the year, 24 hours a day.
Shipping costs are specified when placing the order. The amount will depend on two factors: the characteristics of the product and the destination.
Any additional shipping costs resulting from providing an incorrect or incomplete address are the sole responsibility of the User.
4. Payment Methods and Security
In compliance with Commission Delegated Regulation (EU) 2018/389 of 27 November 2017, which complements Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, any User making an online payment transaction must do so using strong customer authentication. Depending on the chosen payment method and the transaction amount, with exceptions provided in the Directive, the User must provide a second factor of identification before placing an order, such as a PIN code sent to their mobile phone, which must be entered to validate the purchase.
According to the PSD2 Directive, strong customer authentication exists when at least two of the following elements are used for authentication:
- Knowledge (something only the User knows, such as a password, PIN code, access data, etc.)
- Possession (something only the User has, such as a mobile phone receiving an SMS to verify the transaction, email address, etc.)
- Inherence (something the User is, such as the ability to verify biometrically, via fingerprint, facial recognition, etc.)
These elements are independent of each other. That is, the compromise of one does not affect the reliability of the others, and the confidentiality of identification data is always protected.
For the User’s convenience, we provide different methods for making payments:
1) Credit Card
– This payment method is immediate, completely secure, and verified by Redsys secure servers on the payment gateway. Credit card details are never disclosed.
– Accepted cards are Visa, 4B, American Express, Maestro, and MasterCard.
– Only secured credit cards are accepted to avoid any possible risk or fraud. Secured cards are associated with security codes, which must be entered on the bank’s payment gateway to complete the transaction. If a User does not have a secured card for online payments, the bank must provide the necessary information and codes.
2) PayPal
– A secure payment solution that allows buyers and businesses to send and receive money online. By selecting this method at checkout, the User will be redirected directly to the PayPal Website. No bank details are required; only a PayPal account is needed, and the User can pay using just their email and password. The User can also create a PayPal account at that moment or make the payment directly using credit card details. Information entered on the PayPal Website is not shared.
More information at www.paypal.es www.paypal.es
5. Warranties
The warranty for products will be that of the manufacturers, according to the applicable legislation for each product, as indicated in the specific product description. If the User has any questions about warranties or needs to make a claim regarding any product purchased on this Website, they may contact the Owner for processing.
6. Right of Withdrawal
In compliance with Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, information is provided regarding the User’s right of withdrawal.
6.1 When the User is a consumer and the contract is concluded without the simultaneous physical presence of the User and the Owner (distance selling), the User shall have the right of withdrawal described in this section, with the exceptions provided in Article 103.
6.2 Consumer Information on the Right of Withdrawal:
- a) The User has the right to withdraw from this contract within 14 calendar days without giving any reason.
- b) The withdrawal period expires 14 calendar days from the day the contract is concluded.
- c) To exercise the right of withdrawal, the User must notify us of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). The User may use the withdrawal form provided below, although its use is not mandatory.
- d) To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right to be sent before the deadline expires.
- e) In the event of withdrawal by the User, the Owner shall reimburse all payments received without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract.
- f) Reimbursement will be made using the same payment method used by the User.
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Withdrawal Form
– To the attention of the Owner: HUERTA DE ALBALÁ, S.L.U., Carretera CA-6105, KM 4, 11.630 Arcos de la Frontera (Cádiz)
– I hereby notify you that I withdraw from the sales contract for the following goods: ________
– Ordered on / Received on:
– User Name:
– User Address:
– Signature (only if this form is submitted on paper):
– Date:
– – – – – – – – – – – – – – – – – – – – – – – – – – –
6.3 The User may send this form to the following addresses:
Postal address: Carretera CA-6105, KM 4, 11.630 Arcos de la Frontera (Cádiz)
Email: info@huertadealbala.com
6.4 According to Law 3/2014 of March 27, as amended, in Article 103, the right of withdrawal shall not apply to contracts relating to (among others):
- d) The supply of goods that may deteriorate or expire quickly.
Regarding this point, by placing an order, the User gives their prior express consent, with knowledge and acceptance of the exceptions listed here, and consequently, in these cases, loses their right of withdrawal.
7. Returns and Cancellation Policy
The User may cancel their order without providing any reason, as long as the cancellation occurs before the product is shipped to its destination. It should be noted that orders are dispatched on the first business day after purchase.
Once the order has been dispatched, it cannot be cancelled; however, the User may request a return or exchange of the purchased product.
An order will be considered delivered when the delivery receipt is signed by the User. The User will have a period of 14 calendar days to make any return, under the same terms as those stipulated in the section regarding the right of withdrawal.
The User may return or exchange a product, preferably one that has not been used and is in its original packaging, with labels in perfect condition. Otherwise, the consumer will be responsible for any diminished value of the products resulting from handling beyond what is necessary to determine their nature, characteristics, or functioning, as established in Article 108 of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.
Return shipping costs will be borne by the User unless there has been an error in the shipment by the Owner. The return will be made in exchange for another product of the User’s choice; if none is available at that time, the amount will be credited to the User’s account indefinitely, to be used for any future purchase.
To request a cancellation or return, the User must first contact us by sending an email to info@huertadealbala.com, or by calling the customer service number: 956 101 300. Instructions and steps to follow will then be provided.
8. Availability
The Owner undertakes not to make available to Users any item that is not in stock, except in the case of a computer error or any other unforeseen circumstance. Should such an unfortunate incident occur, the Owner agrees to inform the User and reach a satisfactory agreement with them.
9. Customer Service
The User will have access to a Customer Service department and may use the email info@huertadealbala.com , where a response will be provided as soon as possible (or may call 956 101 300 during business hours).
10. Dispute Resolution Platform
Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 aims to achieve a high level of consumer protection and the proper functioning of the internal market, particularly its digital dimension, by providing a European online dispute resolution platform that facilitates the out-of-court resolution of disputes between consumers and online traders in an independent, impartial, transparent, effective, and fair manner.
For this purpose, this Website provides the User with a link to access the European Union’s online dispute resolution platform for any potential consumer-related dispute: https://ec.europa.eu/consumers/odr/
